Jobid=618883490151669444 (0.0495)
Responsibilities
Handle questions from internal and external customers on the phone and via email during office hours
Process returns and invoice corrections in our SAP system
Prepare agreements for evaluation, loan, rental and purchases
Interpret and assign customer requests to the appropriate departments and teams
Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together
What you bring
1-3 years of relevant experience in customer service, hospitality or a similar position
Good knowledge of MS Office and Windows-based computer applications
Experience with SAP is preferred
Fluent oral and written communication skills in German and English
Any additional European language is an advantage
Excellent organizational skills, able to work in a structured manner and adhere to deadlines
What we offer
An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
27 paid vacation days (based on fulltime contract) with option to purchase five additional days
This is mainly an on-site role with hybrid options
Commuting allowance of €0,23/km or full coverage of public transportation costs
A wide variety of internal trainings and development possibilities and a tuition program for external trainings
The opportunity to pro-actively work on your vitality and fitness
State-of-the-art facilities, including green areas, in-house restaurant and gym
Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year
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