Jobid=605034559122124509 (0.0495)
As an Customer Service Officer, you act as the first point of contact for international customers and ensure that complex orders are managed correctly and on time.
Wie zoeken we?
We are looking for a Italian speaking Customer Service Officer who thrives on international customer interactions and is able to maintain overview in a fast-paced order environment. You act as the first point of contact for customers and work closely with internal teams on a daily basis to ensure commitments are met.
- Bachelor’s degree or equivalent working and thinking level
- Proficient in using Microsoft Office
- Problem-solving skills to address customer concerns and find appropriate resolutions
- Proven experience with SAP is essential and experience with Salesforce is a plus
- Near-native Italian and a excellent command of English
- Experience in customer service within an order-to-cash environment and/or with exposure to managing a customer portfolio, unfortunately call center experience alone is not sufficient for this role
- You should live within a reasonable distance and have good connections to Amersfoort
You are accurate and analytical, solution-oriented, and take full ownership of your work. You proactively identify opportunities to improve processes and feel comfortable working in an international, dynamic environment where collaboration is key.
Wat bieden wij je?
You will take on an independent role where your experience is put to immediate use and where you can make a visible impact.
- Gross monthly salary between €3.500 and €4.350, depending on experience
- Working days from Monday to Friday during daytime hours (start between 07:30 – 09:00)
- Work week varies with A & B weeks (week A: 4 days and week B: 5 days or 4,5 days per week)
- Working from home is possible 3 days a week, it is mandatory to have 2 days at the office
- Travel allowance
- A high level of autonomy and trust in your expertise
- Opportunity to actively contribute to process improvements
Functieomschrijving
You will be working for an internationally operating organisation within the food industry. The company is characterised by complex logistics processes, high quality standards, and close collaboration between customer service, supply chain, and sales. As a Italian speaking Customer Service Representative, you are responsible for the full order-to-cash process for international customers.
Key responsibilities
- Processing and managing customer orders from request through to delivery
- Daily communication with international customers regarding orders, deliveries, and inquiries
- Coordinating with internal departments such as planning, logistics, and sales
- Identifying and resolving deviations in the order process
- Maintaining customer and logistics data in SAP
- Contributing to improvement initiatives focused on efficiency and customer satisfaction
Are you the Customer Service Representative who keeps oversight, takes initiative, and enjoys working in an international environment? Apply now and make a real impact.
Please note that this is a temporary position until the end of 2026
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