Jobid=620369231874302695 (0.0495)
Responsibilities
Answer incoming phone calls and emails from customers regarding shipments and invoices
Process and manage in SAP the daily customer order flow coming in through different channels ( EDI, email, Esker, fax, phone)
Collect and analyze delivery reports from logistic service providers
Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes
Follow Standard Operating Procedures (SOP) and Quality Processes
What you bring
Fluent oral and written communication skills in English, German and / or Dutch, Polish is a plus
1-3 years of relevant experience in a similar (Customer Service) position
Good knowledge of MS Office and Windows-based computer applications
Experience with SAP is preferred
Excellent administrative and communicative skills
What we offer
An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
27 paid vacation days (based on fulltime contract) with option to purchase five additional days
This is mainly an on-site role with hybrid options
Commuting allowance of €0,23/km or full coverage of public transportation costs
A wide variety of internal trainings and development possibilities and a tuition program for external trainings
The opportunity to pro-actively work on your vitality and fitness
State-of-the-art facilities, including green areas, in-house restaurant and gym
Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year
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