FrieslandCampina

Senior Customer Operation Specialist Nederland – FrieslandCampina – Amersfoort

Jobid=46fdb1c3d381 (0.0997)

What we ask

  • Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience—preferably in Customer Operations, Supply Chain Management, or Logistics.
  • Experience in customer service, ideally within FMCG.
  • Fluent in Dutch, plus good proficiency in English (written and spoken).
  • Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution.
  • Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling.
  • Strong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes).
  • Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issues.
  • Experience with Salesforce is strong plus
  • Experience with SAP S4HANA is a strong plus
  • What we offer

  • Unique company culture of Dutch heritage and international presence
  • We offer great work life balance, and competitive salary & benefits package
  • Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 5%, bonus scheme, flexible working hours and the ability to work from home (50/50).
  • Diverse training and mentoring programs to help you grow on your own professional journey
  • Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
  • A friendly and informal working environment, yet professional team members as sparring partners
  • Autonomy and trust to create longer term impact that helps bring better nutrition to the world
  • Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy
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