Jobid=97b5df49ab54 (0.0994)
Location: Amersfoort, Netherlands
Overview
Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations, improving processes, and supporting team performance from application approval through to finalization.
Key Responsibilities
- Set up, manage, and improve training processes
- Create, analyze, and maintain reports and dashboards
- Handle administrative coordination (scheduling, leave tracking, authorizations, time checks, mailbox management)
- Coordinate security incidents and escalate complex cases, issues, and complaints
- Lead recruitment activities, onboarding, and training of new team members
- Participate in projects and process improvement initiatives
- Analyze workflows and drive continuous improvement (Lean approach)
- Oversee focus areas such as quality, internal controls, complaints, training, risk, and coaching
Profile
- Strong communication skills with the ability to explain concepts clearly and patiently
- Customer-focused with a First Time Right mindset
- Proactive, analytical, and detail-oriented
- Comfortable giving and receiving constructive feedback
- Demonstrates leadership and acts as a role model within the team
- Keeps up to date with mortgage market developments and shares insights
Requirements
- Completed higher professional education (HBO) degree
- Minimum 1 year experience as a Coordinator or Team Leader (preferably in financial services)
- Proven analytical skills and strong Excel proficiency
- Knowledge of mortgage processes within a Mid Office environment
- Strong stakeholder management and advisory skills
- Customer-oriented and flexible mindset
- Relevant financial services certifications (or willingness to obtain within the first year)
Additional Information
- Hybrid working model available
- Must be able to commute within reasonable travel time to the office
- Role may transition from temporary to permanent
- Pre-employment screening required
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