Jobid=b0a3d8abcf17 (0.0995)
Customer needs are evolving rapidly, and software is increasingly driving hardware differentiation and sales. To sustain profitable growth, SMA expands its business model with digital services. The Senior Solution Manager Digital Services owns and shapes the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution
TASK & RESPONSIBILITIES
Ownership of the digital service portfolio (lifecycle & business success)
End-to-end responsibility for assigned digital services across the lifecycle (launch, growth, operations, scaling, deprecation) to ensure stable operation, customer satisfaction, and profitable performance.
Define and steer digital service strategy, roadmap, and priorities in alignment with the segment and solution strategy, including services like extended warranty, energy management and others targeting residential/commercial end-customers and installers.
Set and manage the performance system for services (KPIs, targets, dashboards) covering adoption, usage, conversion, upsell, retention/churn, costs, and profitability.
Service strategy, pricing & monetization
Define customer journeys, price points, and monetization models (subscription/feature bundles, attach/upsell, discount logic)
Prepare and maintain business cases and profitability analyses for new services and major enhancements, recommend investments based on P&L impact.
Align pricing and commercial conditions with sales, finance, and legal; ensure implementation readiness in processes.
Customer, market & competitive insight leadership
Drive continuous qualitative and quantitative research (interviews, surveys, field insights, data analytics) to identify customer needs, pain points, and emerging trends.
Translate insights into clear customer problems, Jobs-To-Be-Done, segmentation, and prioritized requirements
Monitor market and competitors to identify differentiation, risks, and required roadmap adjustments
Cross-functional execution & go-to-market enablement
Lead feedback loops in close collaboration with sales, Solution portfolio, Solution Development and UX
Ensure launch readiness: positioning, messaging, enablement assets, training for sales/support, and operational readiness
EDUCATION
University degree in business, engineering, IT, or a comparable qualification with relevant professional experience
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE
10+ years in product/solution management (e.g., Product Manager, Solution Manager, Portfolio Manager) in a telco, utility, IOT, software, SaaS, or digital services environment, ideally with hardware-enabled services.
Experience in designing and executing monetization models (subscriptions, bundles, upsell/cross-sell, discount logic) and translating them into marketing, processes and systems (billing, entitlement, CRM/ERP readiness).
Strong in qualitative and quantitative research (interviews, surveys, usage analytics, funnel analysis) and turning insights into profitable value propositions
Interested?
Send your CV and motivation letter to :
SMA Benelux bv
Generaal de Wittelaan 19B
2800 Mechelen
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