Jobid: 3195968837 (0.11)
Overview
As Technical Services Manager for Europe, you lead and develop the Europe Applications Engineers to deliver top-tier technical service across the customer base. You align engineering goals with sales objectives, orchestrate escalated technical issues, and oversee design, commissioning, and project support. You work closely with Sales and Resellers during pre- and post-sales activities to ensure timely, high-quality technical design and support. This role combines people leadership, technical excellence, and cross-functional collaboration to strengthen Extron’s service impact in Europe.
Verantwoordelijkheden
- Lead and coach Europe Applications Engineers to deliver excellent technical service
- Drive sales-technical objectives and project-based issue resolution
- Oversee pre-sales support for large designs, tenders, and quotes
- Ensure proactive follow-up on smaller designs and tender opportunities
- Manage after-sales support and RMA procedures with resellers
- Provide on-site commissioning support for projects as needed
- Coordinate training for Applications Engineers on current and new products
- Inform product development about tender requirements and design improvements
- Maintain up-to-date knowledge of technologies and Extron products
Belangrijkste vereisten
- Strong and practical A/V experience in design, programming, commissioning of AV, AV control and AV over IP systems
- Experience in an international environment with ability to travel
- Ability to manage stressful environments and guide processes to a resolution
- Strong attention to detail, highly organized, computer literate
- Experience managing technical staff in AV integration
- Well-developed training skills to conduct technical training
- Excellent communication skills in English (verbal and written)
- Ability to work well in a fast-paced professional office environment
- Self-directed and proactive with given tasks
- strong communication
- leadership
- stress management
- AV system design
- AV control
- AV over IP
Deel deze vacature: