Jobid: 633721592708859593 (0.0505)
Office: Extron Europe
Location: Amersfoort, Netherlands
Department: Sales
# of Openings: 1
TECHNICAL SERVICES MANAGER – EUROPE
Main Responsibilities
Manage and coach all Europe Applications Engineers in her/ his team making sure the best technical service is provided for Extron’s customers.
Manage all goals and objectives pertaining to the sales technical sales.
Manage on a project basis, escalated technical issues, commissioning, or design projects.
Pre-sales
Manage the Applications Engineers support to Sales Management and Resellers in the pre-sales process:
Ensuring the right support is provided to Sales Managers and Technical Sales/ Account Managers with large designs, tenders and quotes.
Ensure the Applications Engineers are proactively following up on smaller designs, tenders and advise/ promote on products.
Monitor the follow up on projects are done adequately
After-sales
Manage the Applications Engineers support to resellers.
Ensuring the right support is provided while trouble shooting
Ensuring the right procedures are followed by the application engineers within the RMA process
Evaluate the success rate of the by the Applications Engineers technical support.
Evaluate the success rate of the by the Applications Engineers provided project support.
Monitor and provide all required to resolve issues causing customers to be unhappy with products or services.
Manage on-site commissioning support for projects that require this.
Training
Manage the training requirements of the Applications Engineers individually or as a group.
Train or resource training Applications Engineers making sure they can provide technical design and support efficiently on current products and technologies.
Train or resource training Applications Engineers making sure they can provide technical design and support efficiently on newly released products and technologies.
Train and/ or retrain Applications Engineer(s) based on the evaluation of the technical and design support provided.
Product development
Inform product development through the standard processes about required products or products improvements needed for complying with tenders or enhance system designs.
Personal responsibilities
She/ he should be able to perform all the functions of an Extron Applications Engineer, at the highest level, as described in the Extron Applications Engineer job description.
She/ he needs to make all efforts to stay up to date with new technologies
Must have skills:
Strong and practical A/V experience in the field either with an A/V manufacturer or at a reseller in a technical position that involves managing, system design, programming and commissioning of AV, AV control and AV over IP systems
Experience working in an international environment and being able to travel.
Ability to manage stressful environments and situations and to guide processes towards a solution.
Strong attention to details, highly organized, computer literate
Strong experience with managing technical staff in Av integration
Well-developed training skills and experience to conduct technical training
Excellent communication skills (verbal and in writing) in English
Ability to work well in a fast-paced professional office environment
The ability to operate self-directed and proactively on given task
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